Emergency calls

Learn about our hotline in case of an emergency


Safe service and immediate attention in the event of an emergency with the vertical transport equipment, there are emergency lines that are in charge of dealing with the failure.

Call handling

GOLD elevators provide you with a 24/7 emergency call line to report the emergency you have with your elevator so the call will always be answered.

Odoo • Text and Image
Odoo • Image and Text

Emergency call line:

+57 3209847918 

When an inconvenience occurs, such as the elevator in your building being stranded, people being trapped in the elevator, or the equipment having malfunctions, you should call the emergency number provided by the company that performs the maintenance of your elevator. In this way, they will attend to your case and send a technician who will help answer the call and provide a solution to the emergency presented.